Welcome to where exceptional IT service management begins! When it comes to Atlassian’s Jira Service Management (JSM), we know that simply deploying the tool isn’t enough. To truly transform service experiences, you need a partner who lives and breathes service management. With over 13 years of hands-on experience in enterprise service management, our team is fully equipped to design, implement, and optimise solutions that go beyond Jira Service Management’s standard capabilities. We are service management specialists with a single-minded dedication to making JSM work harder for you, supporting every stage of your ITSM and ESM journey. Our consultants are all JSM-accredited, ITIL-certified, and each brings years of expertise and multiple implementations under their belt. Unlike generalist partners who cover the full suite but lack depth in service management, our team lives and breathes ITSM and ESM. From robust implementations to continuous support and enablement, our solutions are crafted to transform your service experience from end to end. And while we are firmly rooted in JSM, our experience extends across other Atlassian products as well. This means we can integrate and optimise your entire Atlassian environment to create a unified system that improves collaboration, boosts operational efficiency, and supports business growth across departments like HR, Facilities, and Security. But don’t just take our word for it. We are happy to connect you with our customers so you can hear first hand how our solutions and 'can-do' approach have redefined their service delivery experiences. A proudly kiwi-owned and operated business, we combine local knowledge with global expertise - making us the IT service management partner of choice. • Specialised JSM, Asset Data Manager (ADM), and Enterprise Service Management (ESM) Solutions: Tailored design and delivery for Jira Service Management, asset management, and other enterprise service management modules to streamline operations and enhance IT and business service capabilities. • Optimised Workflows and Efficiency: Leveraging JSM’s flexibility to improve workflows, asset management, and overall operational performance. • Agile and Collaborative Delivery Methodology: Focused on collaboration, agility, and knowledge transfer to ensure seamless integration and sustainable solutions. • Long-Term Scalability: Ensuring that solutions are built to scale with your organisation’s growth and evolving needs. Let’s get started!

INNOOV株式会社(イノーブ)は、ビジネスの効率化と成長を目指す企業に向けたアトラシアン製品の導入支援および運用改善コンサルティングを提供しています。特に、ビジネスのアジリティを高めるために、Jira Software、Confluence、Jira Service Managementなどのアトラシアン製品を最適に活用する方法をサポートし、情報のサイロ化を解消します。INNOOVは、Atlassian Solution Partnerとして、組織全体のチームワークを強化し、ビジネス戦略の実現を支援する土台を提供しています。 [INNOOVのサービス] アトラシアン製品の導入から運用改善、自動化構築に至るまでの一貫したサポートが含まれます。Atlassian公認資格を持つエンジニアによるワークフローや画面カスタマイズ、レポーティング、自動化スクリプト作成などの高度なニーズに対応し、リモートワークとニアショア開発拠点を活用してコストパフォーマンスの高いサービスを提供します。弊社が継続的に支援するクライアント様のほとんどは継続的なプロセス改善と自働化設定を要望されています。 [導入] 製品機能だけでなく概念やマインドセットの定着化を含む運用改善を行い、社内での製品の最大限の活用を支援します。また、コミュニケーション設計支援、アジャイル開発手法へのサポート、ワークフローと画面のカスタマイズ、レポートとダッシュボードの構築、Atlassian Automation / Script Runnerによる自動化など、組織のニーズに合わせた多様なサービスを提供しています。 [導入方法] ビジネス、テクニカル、オペレーションの改善を目指すBizDevOpsエンジニアリングに重点を置き、フレームワークの知識やプラットフォームの知識、行動変容や活動設計による効率化を図ることで、プロダクトやサービスの品質向上を目指しています。具体的なプロセスとして、IT部門への先行導入ワークショップを行い、業務部門への製品導入を進め、継続的な改善を目指します。 [ビジネス課題・プロセス課題の設定から実装まで] INNOOVは、Atlassian製品の導入支援、カスタマイズ、運用で豊富な経験を持つ専門技術を持つチームと競争力のある価格設定を武器に、お客様のビジネスニーズに合わせた柔軟なサービス提供を目指しています。お客様の課題に対応できる豊富なスキルセットを持ち、ビジネスの効率化と成長を支援します。 お気軽にお問い合わせください。

Engineering Group is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 14,000 associates and with over 80 offices. The Engineering Group, consisting of over 70 companies in 21 countries, has been supporting the continuous evolution of companies and organizations for more than 40 years, thanks to a deep understanding of business processes in all market segments, fully leveraging the opportunities offered by advanced digital technologies and proprietary solutions. It integrates best-of-breed market solutions, managed services, and continues to expand its expertise through M&As and partnerships with leading technology players. The Group strongly invests both in innovation, through its R&I division, and in human capital, with the internal IT & Management Academy. Engineering is a key player in the creation of digital ecosystems that bridge the gap between different markets, while developing composable solutions that ultimately foster a continuous Business transformation.

Parseq – Your Trusted Atlassian Gold Solution Partner Parseq is a leading IT services provider that delivers expert solutions to help enterprises drive productivity, collaboration, and digital transformation using Atlassian tools. Our global client base spans FTSE 100 financial services companies, major utility providers, leading telecom operators, manufacturers, and local authorities. We offer tailored services that align with our client's unique needs. Our Capabilities Parseq excels in implementing the entire Atlassian suite. Our team of certified experts provides seamless transitions to Atlassian Cloud, advanced integrations with third-party tools, and enterprise-level Agile solutions using Jira Align and Advanced Roadmaps. • Jira & Confluence Cloud and Data Center Solutions: We specialize in implementing, migrating, and optimizing Jira Software, Jira Service Management, and Confluence for teams of all sizes, across industries • Atlassian Migrations: With extensive experience in Jira server-to-cloud migrations, we ensure a seamless transition with minimal downtime and data loss, managing complex projects end-to-end • Custom Integrations: Our team of certified Atlassian developers excels in crafting automation, and integrations with third-party tools such as Slack, GitHub, Jenkins, and more to enhance Atlassian’s capabilities for your unique workflows • Enterprise Agile Solutions: We provide enterprise-level solutions using Jira Align and Advanced Roadmaps, empowering large teams with the tools they need to scale Agile across their organization Product Support Our ongoing 24/7/365 support services are designed to minimise downtime and swiftly resolve performance issues. License Resale Parseq’s license resale service ensures our clients never have to risk such issues and can be fully confident of operating on the correct side of the law. Our Certifications Our team is fully equipped to provide the best-in-class Atlassian services with the following certifications: • Atlassian Certified Jira Administrator • Atlassian Certified Project Administrator • Atlassian Certified in Agile Development with Jira Why Parseq? Parseq’s proven expertise and commitment to client success make us the ideal partner for businesses looking to enhance their digital operations. Our dedicated support plans, customized project approaches, and ongoing optimization services ensure that every organization we work with achieves measurable success.

Autentica is a leading Latvian IT partner dedicated to driving digitalization, automation, and business process optimization. Serving government agencies and large-scale enterprises across the Baltic and Scandinavian regions, we bring deep technical knowledge and a proven track record of delivering complex IT solutions on both a national and international scale. For more than 20 years experience with Atlassian Data Center and Cloud products we are specialized in usage of Jira, Jira Service Management, Confluence and all kind of apps, by provisioning technical support and project integration services, migration from Server/Data Center to Cloud, as well as adaptation of application software solutions to the requirements of every client. Our clients are the largest state institutions and leading private sector enterprises. We currently have over 80 different custom-developed plugins tailored to our clients' unique business requirements to complement the core functionality of Atlassian products. What is more important - Autentica operates an integrated management system in accordance with the standards certified by Bureau Veritas Latvia: ISO 9001:2015 (Quality Management System) and ISO/IEC 27001:2022 (Information Security Management System). We have demonstrated our ability to consistently provide services that meet both client and regulatory requirements, while enhancing customer satisfaction through continuous improvement.

At Nimbax we provide the best business solutions to our customers to grow their business very quickly, reducing risk. Choosing a solution is something that can be very difficult for a business. We support our customers in the selection and implementation of the solution. Nimbax offers a complete service for the digitization of companies of all sizes. Whether for the implementation of new services, the upgrade of your systems or simply to improve the technological use within your organization; our team will support you.

Since 2009, ITS4U Group has been supporting companies in their digital transformation by delivering tailored Atlassian solutions designed to meet their specific needs. As a Gold Atlassian Solution Partner, we offer a team of certified experts specialized in three key areas: Dev & Cloud, CRM, and PMO. Recognized Expertise Our team of Atlassian certified experts brings deep experience across various industries such as financial services, public sector, telecommunications, healthcare, and non-profits. We provide innovative and customized IT solutions aligned with the unique challenges of each client. Customer-Centric Approach At ITS4U Group, we believe in a collaborative and agile approach. We work closely with our clients to understand their needs, define tailored solutions, and ensure successful implementation. Our goal is to maximize the value of your Atlassian investments by optimizing processes and boosting team productivity. Our Services: We offer a comprehensive range of services to support you throughout your PMO & Atlassian journey: • Consulting – Audit of the current situation, selection of the right solution, long-term support, and assistance with digital project ownership. • Implementation – PMO process design, practical implementation (processes, organization, tools), development, and change management support. • Support – Training, documentation, change management, and continuous improvement. Our Values: We are driven by four core values: • Quality: Committed to delivering high-quality solutions that meet the highest standards. • Trust: Building transparent and honest relationships with our clients. • Development: Investing in our people and innovation to stay at the forefront of technology. • Independence: Acting in the best interest of our clients to provide tailored solutions. Why choose ITS4U Group? • Recognized Expertise: As a Gold Atlassian Solution Partner, we have the skills and experience to meet your needs. • Tailored Approach: We deliver customized solutions that fit your organization and goals. • End-to-End Support: From strategy definition to implementation, we support you every step of the way. • Commitment to Success: Your success is our priority. We provide the tools and support needed to help you achieve your objectives.

我们致力于帮助企业建实现DevOps转型，通过我们的敏捷培训，DevOps咨询，工具平台建设，定制化开发，从以下几方面为企业实现DevOps： 管理：规范和优化企业价值流，实现从业务、研发以及运维一体化的的敏捷管理； 技术：建设云原生、微服务为基础设施，实现础设施即代码，持续集成，持续部署； 文化：建立有效的反馈机制，打造互信并持续优化的企业文化;

Advania – Driving transformation with Atlassian solutions Advania is one of the largest and most comprehensive IT service providers in Northern Europe, with over 5,500 employees across Sweden, Iceland, Norway, Denmark, Finland and the UK. We support organizations of all sizes in achieving digital transformation through IT outsourcing, ERP systems, process automation, integration solutions and modern data centers. As an Atlassian Gold Solution partner, we help enterprises solve complex business challenges by combining Atlassian’s powerful tools with proven best practices. From optimizing service management and scaling agile ways of working, to enabling seamless cloud migrations and building resilient long-term IT strategies, Advania delivers measurable results that drive enterprise excellence. With deep industry expertise and a strong local presence, we partner closely with our customers to ensure they gain maximum value from their Atlassian investment, turning technology into a true enabler of growth, innovation, and efficiency.

Mykad Consulting is a firm specializing in technology services, project management and Atlassian solutions. Known for delivering strategic initiatives, Mykad offers a comprehensive range of services, including experienced Atlassian expert, project managers, ITSM consultants, Business Analyst and Change management expertise. As a certified Atlassian partner, Mykad excels in implementing and optimizing tools like Jira, Confluence and Jira Service management. The firm also provides seamless license management and tailored local expertise, ensuring your organization’s success.